IT IS IMPORTANT TO OPEN AND INSPECT YOUR PRODUCT AS SOON AS YOU CAN FOLLOWING FEDERAL EXPRESS DELIVERY.

DAMAGE CLAIMS MADE LATER THAN 12 DAYS AFTER FED EX DELIVERY OF THE SHIPPED ITEM ARE NOT COVERED BY FEDERAL EXPRESS COMPANY PER THEIR POLICY. HISTORICALLY WE HAVE HANDLED ANY CLAIMS MADE AND WE GLADLY WILL CONTINUE DOING SO. WE CANNOT BE RESPONSIBLE FOR LATE OR DELAYED DAMAGE REPORTING. 

NOTE - If you do not report damages within 10 days of receipt of your Display and Play product to Display and Play by either phone or email - the responsibility of settling a damage claim will be yours to deal with Federal Express as claims made after 12 days - Federal Express will deny.

All products are shipped in packaging tested and approved by Fed Ex for rapid settlement of all claims made within the FED EX insurance policy guidelines.  Damage must therefore be reported by the purchaser to Display and Play within 10 days of receipt of the item purchased in order to enable us o comply with the Fed Ex notification period in a timely manner and obtain insurance reimbursement.

Depending upon product availability, we will exchange or replace most products with another item of equal value if the original product is returned un-damaged.

How to Return

If you need to return an item, simply box up your merchandise along with the packing slip you will find located in the boxing with your display case and send it back. Then contact us and we will arrange a FedEx pickup of the package for return.

Return Shipping Charges           

Return shipping charges are your responsibility unless we made an error on your order. If you’ve received the wrong item, please notify us at sales@displayandplay.com before making the return.

Contact Us

If you have any questions or comments you can contact Marguerite or Charley directly by phone or at: sales@displayandplay.com

Phone 936-321-4626 (Monday-Saturday) 8 - 6 CST